hey simon. complaining is no fun at all. but it became somewhat necessary now. first the subscription bug with the aop that the service guys knew about for days and still wouldnt fix so I couldnt watch any of the tour streams. now i download the live in london video file that i preordered with giddy anticipation - but the zip file is damaged and wont unpack, despite reloading the whole 4gb several times. i love your new business model and im willing to pay all money in the world for the amazing art you create. but i'd REALLY be happy if i could, you know, actually enjoy it too after paying for it. would you please kick some asses responsible for this? thanks alot! :)

23 comments,0 shares,2 likes
Acidrain734
over 5 years

Has the subscription issue been sorted out? I unsubscribed in an attempt to reinstall and now there's nothing but server errors when trying to purchase again.

Simon Posford
over 5 years

They seem to be working on it - see Simon H's response in the thread above

Mark Florence
over 5 years

new dl link for pc went out. working ok?

jake
over 5 years

I was so excited to see the London show again. This needs to be fixed man. Almost feel a little robbed

Jan Hamm
over 5 years

hey simon and all you folks, thanks for sharing your ideas and experiences with this. definitly lessens the frustration a bit. :) i'll be patient with the app because as ive said before, its value/money ratio and social value is amazing. i'm not ok with just sticking to the DVD though. its just 480p and i paid more specifically to be able to own a nice hard copy and also see the 720p digital version. got no mac in sight so i hope the topspin team will answer my/our requests for a file fix asap. :(

richario
over 5 years

http://www.computeraudiophile.com/f13-music-downloads-and-streaming/band-run-download-troubles-zip-archive-5499/

looks like this has been pissing people off since 2010...

richario
over 5 years

Same deal Juan, seems they were zipped on a Mac and will only open on a mac... waiting on a reply from Topspin but I assume it's a public holiday there so many might take a while!

Juan Gonzalez
over 5 years

I tried to download zip file several times and got invalid file message I deleted them each time and now when I try to download the file
it says I exceeded the number of downloads allowed not happy with this

Juan Gonzalez
over 5 years

App issues resolved but getting invalid file for the dvd zip file on PC :(

richario
over 5 years

Not without any Mac users around... :::(

Mark Florence
over 5 years

it's the encoding of the zip file. it works fine on Mac, not on pc. the mp4 transfered Abba played onto my pc just fine after being unzipped on the mac. I've had that problem zipping files in mac Abba opening in pc before. . hope this helps!

katitious
over 5 years

it seems to work fine on the mac, but not the pc!

Metaphilvs
over 5 years

I couldn't stream any shows either. Speculate that it's slowed down by all the realtime comments?

Corderosa Amada
over 5 years

So apparently you have to wait until the 6th to download it but the link was available now.

I could be wrong though. Try again on the 6th maybe?

katitious
over 5 years

:( I'm having issues with the download as well. Hoping to hear something about that. As for the subscription issue, try emailing Desciple again, they tried to fix my account a couple of times but then the last time went in and reset something manually (no idea) but since then it's been working great!

Mark Florence
over 5 years

I'm try on my mac instead of windows just for kicks

Mark Florence
over 5 years

zp files failed for me too. :(

Simon Posford
over 5 years

That sucks! I've no idea what to suggest, apart from writing to disciple?
The zip file worked fine for me... The app less so, but I got it going eventually...

richario
over 5 years

Hi Jan, I agree with Jeffrey on how to navigate, if I want to stream, post or listen I have to do that before I check any posts or look around because in that time I unsubscribe. Annoying but I gave learnt to deal with it! Disciple are promising an update to address however. re the download, having the same issue here Jan. File either half downloads or downloads corrupt. Not the first time I've found downloading content from Topspin to be a bit of a trial...

Corderosa Amada
over 5 years

Give it (and the team) some time. I'm sure they'll get everything sorted.

At least you're getting the DVD, tuition payments made that impossible for me for the moment